Grand Mondial Is Built Around Responsible Play

Minimum age: 19+

Grand Mondial only accepts players who are 19 years of age or older, in line with the age threshold observed across Canadian provinces for gambling activity. We verify identity and date of birth during account setup and may request documentation before a first withdrawal is processed. Accounts found to belong to anyone under 19 are closed and any deposits are handled in line with our terms, not returned as winnings.

Deposit limits: pace your own play

From your account dashboard you can set a deposit limit in CAD on a daily, weekly or monthly basis. Once set, the limit blocks further Interac e-Transfer, card or crypto deposits until the period resets, regardless of promotions or balance. Lowering a limit takes effect immediately. Raising one is deliberately slower, with a cooling-off period before the higher cap applies, so a single impulsive moment cannot undo a limit you set with a clear head.

Other tools available in your account

• Loss limits, capping how much of your balance can be lost over a set period
• Session reminders that prompt you to review time spent playing at set intervals
• Wager limits for players who want to cap total stakes rather than deposits
• Reality checks showing session length and net result in CAD before you continue
• Temporary account breaks (cooling-off) from 24 hours up to several weeks

Self-exclusion

If you need a longer break, self-exclusion locks your Grand Mondial account for a period you choose, from several months up to indefinitely. During self-exclusion you cannot log in, deposit or receive marketing emails or promotional offers from us. Self-exclusion cannot be reversed early by contacting support and asking; it is designed to hold firm even if you change your mind mid-way through, because that resistance is the point. To start the process, contact support through your account or email the team listed in your account dashboard and request self-exclusion by name.

Recognising the warning signs

Gambling becomes a problem when it stops being entertainment and starts affecting money set aside for bills, relationships, sleep or work. Common signs include chasing losses with bigger bets, borrowing to fund play, hiding deposits from a partner or family, feeling irritable when trying to cut back, or lying about how much time or money has gone into a session. None of these are moral failings. They are signals to use a limit tool, take a break, or speak to someone outside the situation.

Independent support: ConnexOntario

ConnexOntario provides free, confidential support for problem gambling, available 24 hours a day, every day of the year. It is independent of Grand Mondial and does not report back to us; contacting them does not affect your account in any way.

• Phone: 1-866-531-2600
• Website: https://www.connexontario.ca/
• Confidential, no-cost service available around the clock

If you are outside Ontario, ConnexOntario can still direct you toward services relevant to your province, or you can search for your provincial responsible gambling body directly. No single national regulator licenses online gambling across all of Canada; oversight and support programs vary by province, so ConnexOntario is a strong starting point wherever you are.

How to put a limit in place right now

• Log into your Grand Mondial account and open Account Settings
• Select Responsible Gaming or Limits from the menu
• Choose deposit limit, loss limit, wager limit, session reminder or self-exclusion
• Set the amount in CAD and the time period, then confirm
• Contact support directly if you cannot access the tool for any reason

Related pages: read about Bonus terms and wagering requirements, check Payments for deposit and withdrawal methods including Interac e-Transfer and crypto, and see About Grand Mondial for more on how the site runs. When you are ready to play within limits you control, register here.